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Customer Service Is Key Strategy

March 11, 2010

Forget about advertising, forget about new media, forget about social media. The real action is going to be in customer service.

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JAFFE
simpson

Revolution Diary

March 08, 2010

As I grow older (I am nearly 27), there are days in which the appeal of this revolutionist's life palls.More

arun

Going for the Gold in Global Marketing

March 08, 2010

As a campaign goes global, there are some key success factors any global marketer, regardless of company size, must pay attention to.More

df

Channel Changer

March 08, 2010

Why something has to give for planners in a world of growing media.More

MB

5 Digital Truisms for Marketers

March 08, 2010

Online video's value, the need for auditing and avoiding government influence are key issues.More

severson

Keeping Clean on the FTC Regs

March 03, 2010

Everyone in the distribution chain of an advertising message now carries the burden of that message -- even if you had nothing to do with creating it.More

steeley

'Power I' Reduces Power of Ads

March 01, 2010

The Power I icon alerts consumers that the online ad they're looking at was informed by behavioral information.More

mS

Their So-Called Life

March 01, 2010

Exploring the fact and fiction behind the fickle teen girl demographic.More

moore

Like It or Not, This Is Branded

February 24, 2010

It's currently somewhat fashionable for the "marketing classes" to talk about branded experience as though it was something we could turn on or off at will.More

karl

Time for 50+ to Make a Comeback

February 22, 2010

There was a great sea change not too long ago with the hiring of Bill Crandall at Della Femina Rothschild Jeary + Partners as its new CMO.More

mitch

Critical Mass Is Mission Critical

February 22, 2010

Moving beyond prime time and serving young demos are key survival tools for the DVR world.More

ben

Over 1 Billion Sold

February 22, 2010

How data can give consumers a sense of community online.More

lasker

The New Agency Diet

February 17, 2010

Adapting "food rules" to the online space, and applying them to how ad folks do their jobs.More

green

Reinventing Retail

February 15, 2010

It's hard to believe that 15 years have passed since Amazon launched as an online bookstore. Back then, e-commerce was largely modeled on the brick-and-mortar experience, but now the reverse is beginning to happen.More

mars

Importing Mobile Marketing Tools

February 15, 2010

It took nearly half a century for traditional media like TV and radio to secure a prominent place among marketers for their brand strategies.More

porres

Beyond the Click-Through

February 15, 2010

We haven't been able to get out of our own way, and DR metrics pushed "up the funnel" continue to be one of the biggest impediments to true growth.More

JS

Time Is Running Out on Legacy Media Brands

February 15, 2010

Media has been moving from the general to the specific for some time.More

tracy

Targeting Moms in the Big Game

February 11, 2010

While there were some big laughs scored, for the most part the game was business as usual -- lots of guys with no pants, women in tight shirts, sassy kids, anthropomorphic animals and tackled grandmas.More

fuller

Time to Celebrate the Power of the Team ... Again

February 10, 2010

Sometimes, working together can keep things from falling apart.More

erik

The Power of Reinvention

February 08, 2010

The Lemonade filmmaker asks: 'How do you want to be remembered?'More

seddon

Super Bowl, Super Score

February 08, 2010

How advertising in the big game pays off big time for brands.More

prof

The Marketing Grades for 2009

February 08, 2010

Tough times bring out the best and worst in people -- and companies, too.More

reed freeman

FTC's Privacy Roundtable Series: What Can Marketers Expect?

February 04, 2010

One thread that has run through the roundtables so far is the FTC's apparent concern that there's a gap between what consumers know and assume, and what actually happens with their data.More

tim arnold

What the Hell: Super Bowl Hypocrisy Is Alive and Well

February 03, 2010

Hell fire and damnation. Never have the Super Bowl stakes been so high.More

bob

What a Relief

February 01, 2010

When we heard about the devastating earthquake that took place in Haiti, most of us thought about how we could help those affected.More

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